Our Staff

We are a diverse group of people with over one hundred and ten years of combined experience in hearing healthcare. One thing we all have in common is our passion to help you hear the best you can…for life. What truly sets us apart is the personal attention and care you’ll receive. It leaves you feeling like you’ve found a new home for your hearing care.


Betty Vosters-Kemp, BC-HIS
Hearing Healthcare Provider, Owner

Betty changes the way people feel about hearing aids. After all, nobody wants to wear hearing aids. As Co-Owner of Avalon Hearing Aid Centers, Betty is deeply committed to educating and informing you on what it takes to be happy with hearing aids. She does this as an author, columnist and public speaker. She has written the ALL EARS column for over twenty years. You’ll often find her out in the community, educating people through her powerful and informative presentations at local service clubs and organizations. Betty teaches Educational Seminars and Hearing Health Classes packed full of the information you need. She explains everything to you in plain English, and makes it fun! The people who attend her classes are so well informed about their hearing that they make the best decisions possible for themselves and their families. Whether you attend one of her classes or get a personal hearing consultation, you’ll love Betty’s enthusiasm and honest communication. She listens with her heart, creating a safe place for you to work through your concerns.


Michael W. Kemp, MS
Audiologist, Owner

Michael is both an audiologist and the Co-Owner of Avalon Hearing Aid Centers. He also owns and works in another practice called Hearing Rehabilitation Solutions. Michael is well respected in our community for the expertise he brings to worker’s compensation cases and cost containment. As an audiologist, he specializes in diagnostic testing and works closely with your doctor. Most people’s experiences of this type of testing is cold and sterile, leaving them to feel more like a number and less like an individual human. But they are pleasantly surprised, and even shocked, at Michael’s unique approach to doing a case history and testing. He creates an inviting and safe space for you to be heard and respected. Michael especially loves to work with veterans and hear their stories.


Jennifer_smJennifer Klimczak, AuD
Doctor of Audiology

If you are looking for someone who is not afraid to think outside the box when it comes to treating hearing loss, Jennifer is the audiologist for you. She especially loves working with people who currently wear hearing aids but are still struggling. As a Doctor of Audiology, she specializes in more challenging hearing losses, and tinnitus treatment. Jennifer listens to you with an open heart to find the right solution for you. And she has a soft spot of folks with memory loss issues and their caregivers. She digs deep into her doctoral knowledge and real life experiences, being creative in her approach to your hearing care. Jennifer is direct and upfront with you and your family because not all hearing losses or hearing technology is the same. But one thing is for sure, Jennifer will help you hear the best you can, now and for years to come.


Mac_staffMac Nelson
Hearing Healthcare Provider

Mac worked in the hearing healthcare field for ten years prior to joining the Avalon team. But he has finally found his home at Avalon. Mac’s life purpose is to be in service. You need only spend a few minutes with Mac to truly experience his joy, passion and commitment to serve you. He loves to help you reconnect to what matters most in your life. Mac understands that successfully treating your hearing loss entails so much more than just buying the right technology. That’s why he takes the extra time to educate you during your hearing test and consultation. And you’ll love the joyful, informative class he leads on Hearing Aid Maintenance. Mac has a way of making you feel good and welcomes you home to Avalon, each and every time.


Linda Fall, BC-HIS
Hearing Healthcare Provider

If you are nervous or anxious about the idea of getting help for your hearing, Linda is the hearing healthcare provider for you. She takes the time you need to feel comfortable and secure about the decision to be fitted with hearing instruments. In fact, one in four people she tests are not ready for hearing aids, and she tells them. Linda knows how important it is for you to be emotionally ready to use hearing instruments. She respects this and helps you move through this natural process of coming to terms with gradual hearing loss. Linda simply loves to help people! You’ll feel that in the open and kind way she cares for you and your hearing, every step of the way.


Richard Juergens shadowRichard Juergens
Hearing Healthcare Provider

Richard understands adult onset hearing loss and its devastating effects on family relationships. He believes that people postpone seeking help because they become overwhelmed by information overload, all the advertising hype about hearing aids and the many treatment options out there. It’s confusing and hard to know who to trust with your hearing care. But people love the informative and attentive way Richard educates you and takes the confusion out of hearing loss and hearing aid technology. He has an immense capacity to truly listen to you so you feel heard. Because no two people are alike, Richard focuses on individualized, evidence-based hearing treatments using the latest developments to help you hear the best you can for life. And Richard adopts you into the Avalon family!

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  Getting Started with Hearing Loss  

If you’re tired of smiling and faking it, if people seem to mumble, if you hear but don’t understand, learn all you can about gradual hearing loss, now.

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  Getting Started with Hearing Loss  

If you’re ready for a replacement, or you’ve never had a hearing aid, we offer a complete FREE evaluation to find out what we can do for You!

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  Getting Started with Hearing Loss  

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  Getting Started with Hearing Loss  

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